Amul Careers 2023

Amul is looking for a highly motivated and customer-oriented Customer Support Analyst to join our team. The ideal candidate will have a strong understanding of customer support principles and techniques, as well as the ability to use technology to provide excellent customer service.

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Responsibilities:

• Provide support to Amul customers through a variety of channels, including phone, email, and social media.
• Identify and resolve customer issues in a timely and efficient manner.
• Escalate customer issues to the appropriate team or department as needed.
• Document customer interactions for reference and training purposes.
• Stay up-to-date on Amul products and services.
• Collaborate with other Customer Support Analysts and Customer Support Managers to ensure that customers are satisfied.

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Skills:

• Bachelor's degree in a related field (e.g., business administration, customer service, or information technology)
• 0-1 year of experience in customer support or a related field
• Strong customer service skills, including the ability to communicate effectively, resolve customer issues, and build relationships with customers
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to use technology to provide customer support