Whitehat JR Careers 2023

Whitehat JR is looking for a motivated and experienced Front Desk Manager to join our remote team. As a Front Desk Manager, you will be responsible for managing the day-to-day operations of the front desk, including answering and directing customer calls, resolving customer issues, and providing support to the customer support team. You will also be responsible for developing and implementing new procedures and policies to improve the efficiency and effectiveness of the front desk.

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Responsibilities:

• Manage the day-to-day operations of the front desk, including answering and directing customer calls, resolving customer issues, and providing support to the customer support team
• Develop and implement new procedures and policies to improve the efficiency and effectiveness of the front desk
• Track and analyze customer feedback to identify areas for improvement
• Collaborate with the customer support team to ensure that customers are receiving the best possible service
• Stay up-to-date on Whitehat JR's products and services to provide accurate and informative information to customers

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Skills:

• High school diploma or equivalent
• 2+ years of experience in a customer service or front desk role
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously and work under pressure
• Proficiency in Microsoft Office Suite