Vistara Career 2023

We are excited to announce an excellent opportunity to join Vistara as a Client Service Specialist. As a Client Service Specialist, you will be responsible for delivering exceptional customer service to our valued clients. This role requires a customer-centric mindset, excellent communication skills, and the ability to handle customer inquiries and resolve issues effectively.

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Responsibilities:

1. Customer Service Excellence: Provide outstanding service to clients by understanding their needs, addressing inquiries, and resolving issues promptly and professionally. Handle inbound customer calls, emails, and chat interactions in a courteous and efficient manner. Build strong relationships with clients, demonstrating empathy and understanding.
2. Client Relationship Management: Serve as the primary point of contact for clients, developing a deep understanding of their requirements and preferences. Maintain accurate client records and update information as needed. Proactively communicate with clients to provide updates, gather feedback, and identify opportunities for service improvement.
3. Issue Resolution and Support: Investigate and resolve client complaints, issues, or concerns in a timely and satisfactory manner. Collaborate with internal teams to ensure prompt resolution of client inquiries and escalations. Provide product and service information to clients, guiding them through the available options and assisting with their decision-making process.

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Skills and Qualifications:

1. Customer Focus: Passionate about delivering exceptional customer service and going the extra mile to exceed client expectations. Strong active listening skills to understand client needs and provide appropriate solutions. Ability to remain calm and composed when dealing with challenging situations. Demonstrated patience, empathy, and a positive attitude.
2. Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and colleagues. Ability to convey information clearly and concisely. Proficiency in English is essential, and proficiency in additional languages is a plus. Strong telephone etiquette and email writing skills.
3. Problem Solving: Strong problem-solving skills to identify root causes and implement effective solutions. Ability to think quickly on your feet and make sound decisions. Proactive approach to resolving issues and preventing future occurrences. Ability to handle multiple tasks simultaneously while maintaining attention to detail.