VI Recruitment 2023

VI (Vodafone Idea) is looking for passionate and customer-centric Customer Care Associates to join our team! As a Customer Care Associate, you will be responsible for providing support to our customers on a variety of VI products and services. You will also work to resolve customer issues quickly and efficiently, while providing excellent customer service.

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Responsibilities:

• Provide support to customers on a variety of VI products and services, including mobile, broadband, and fixed line services
• Troubleshoot and resolve customer issues quickly and efficiently
• Escalate complex issues to the appropriate team
• Provide excellent customer service, including being friendly, helpful, and patient
• Keep up-to-date on the latest VI products and services

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Skills:

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software
• Strong attention to detail and accuracy