Wipro Recruitment 2023

Wipro Customer Success Associates are responsible for building and maintaining relationships with Wipro's customers and for helping them to get the most value out of Wipro's products and services. They work closely with customers to understand their needs and challenges, and to develop and implement solutions that help them to achieve their goals. Wipro Customer Success Associates also play a key role in collecting and analyzing customer feedback and using that feedback to improve Wipro's customer success process.

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Responsibilities

• Build and maintain relationships with Wipro's customers
• Understand customer needs and challenges
• Develop and implement solutions to help customers achieve their goals
• Collect and analyze customer feedback
• Use customer feedback to improve Wipro's customer success process
• Provide technical support to customers
• Escalate complex issues to the appropriate team

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Skills

• Strong customer service and relationship building skills
• Ability to understand and solve customer problems
• Ability to communicate complex information in a clear and concise manner
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other relevant software