Deloitte Recruitment 2023

The Customer Service Manager is responsible for managing the day-to-day operations of the customer service team at Deloitte. This includes providing support to customers, resolving customer issues, and monitoring customer satisfaction. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication and problem-solving skills.

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Responsibilities:

• Provide support to customers via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Monitor customer satisfaction and identify trends
• Develop and implement customer service strategies
• Work with other departments to ensure customer needs are met
• Train and develop customer service representatives

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Skills:

• Excellent communication and problem-solving skills
• Proficient in Microsoft Office Suite
• Strong understanding of customer service principles
• Ability to work independently and as part of a team
• Ability to think strategically and solve problems