Capgemini Careers 2023

Capgemini is looking for highly motivated and customer-oriented Customer Service Specialists to join our team. In this role, you will be responsible for providing excellent customer service to our clients through a variety of channels, including phone, email, and chat. You will also be responsible for troubleshooting customer issues and providing technical support.

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Responsibilities:

• Respond to customer inquiries promptly and accurately through phone, email, and chat
• Identify customer needs and help them use specific features of our products and services
• Troubleshoot customer issues and provide technical support
• Escalate complex issues to the appropriate team
• Maintain and update customer records
• Collect and report customer feedback

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Skills:

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite and other customer relationship management (CRM) software
• Ability to learn quickly and adapt to new technologies