Emirates Careers 2023

Emirates is seeking a highly motivated and customer-focused Customer Service Specialist to join our dynamic team and provide exceptional customer service to our passengers across various touchpoints. As a Customer Service Specialist, you will be responsible for handling inquiries, resolving issues, and ensuring that our passengers have a positive experience with Emirates. The ideal candidate will possess strong communication and interpersonal skills, a passion for customer service, and a willingness to go the extra mile to exceed customer expectations.

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Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate and timely information to passengers regarding their travel arrangements.
• Handle customer complaints and resolve issues to ensure passenger satisfaction.
• Upsell Emirates products and services to enhance the customer experience.
• Build and maintain relationships with key customers.
• Provide ongoing training and support to new Customer Service Specialists.

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Skills:

• Excellent communication and interpersonal skills.
• Passion for customer service and a commitment to providing exceptional service.
• Ability to handle challenging situations and remain calm under pressure.
• Problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and relevant customer service software.
• Fluency in English and one or more additional languages is a plus.