IBM Careers 2023

Front-Line Employees are responsible for providing customer service to IBM's customers. This includes handling customer inquiries, resolving customer issues, and providing customer support.

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Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Provide customer support to customers.
• Escalate customer issues to the appropriate team as needed.
• Other duties as assigned.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.