Swiggy Recruitment 2023

The Customer Officer is responsible for providing customer support to Swiggy users. This includes responding to customer queries, resolving customer issues, and providing feedback to the product team. The ideal candidate will be a highly organized and detail-oriented individual with excellent communication and problem-solving skills.

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Responsibilities:

• Respond to customer queries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide feedback to the product team on customer feedback
• Track and report on customer support metrics

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Skills:

• Excellent communication and problem-solving skills
• Strong understanding of Swiggy's products and services
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Experience with customer support software