Zomato Careers 2023

Zomato is looking for a Customer Service Trainee to join our team in Bangalore. The ideal candidate will be a recent graduate with a strong interest in customer service. In this role, you will be responsible for providing excellent customer support to our users, resolving their issues in a timely and efficient manner. You will also be responsible for maintaining a positive and professional attitude, even when dealing with difficult customers.

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Responsibilities:

• Provide excellent customer service to Zomato users via phone, chat, and email
• Resolve customer issues in a timely and efficient manner
• Maintain a positive and professional attitude, even when dealing with difficult customers
• Escalate complex issues to the appropriate team members
• Work with other team members to improve customer satisfaction

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Customer-centric attitude