Air India Careers 2023

The Customer Service Manager is responsible for leading the team that provides customer service to Air India's passengers. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to manage and motivate a team.

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Responsibilities:

• Develop and implement customer service strategies
• Manage and motivate customer service team
• Train and develop customer service agents
• Monitor and improve customer service performance
• Resolve customer complaints
• Represent Air India at industry events and conferences
• Other duties as assigned

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Skills:

• Strong understanding of customer service principles and practices
• Ability to manage and motivate a team
• Excellent communication skills, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure
• Attention to detail