Jio Careers 2023

As a Customer Support Engineer at Jio, you will be responsible for providing technical support to customers, including troubleshooting and resolving technical issues related to Jio products and services. You will interact with customers through various channels such as phone, email, and chat, and ensure timely resolution of their queries.

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Responsibilities:

• Provide technical support to customers through phone, email, and chat
• Troubleshoot and resolve technical issues related to Jio products and services
• Escalate complex issues to senior team members for resolution
• Keep track of customer interactions and update the relevant systems and databases
• Ensure timely resolution of customer queries and complaints

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Skills:

• Strong technical skills and understanding of computer systems, networks, and telecommunications
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Customer-oriented mindset and a problem-solving attitude
• Ability to work in a team and collaborate effectively with colleagues