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The Customer Support Analyst is responsible for providing technical support to customers of Tech Mahindra's products and services. This includes answering customer questions, troubleshooting problems, and resolving issues.

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Responsibilities:

• Answer customer questions about Tech Mahindra's products and services.
• Troubleshoot technical problems.
• Resolve customer issues.
• Escalate complex issues to the appropriate team.
• Maintain customer satisfaction.
• Stay up-to-date on the latest products and services.

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Skills:

• Strong technical knowledge of Tech Mahindra's products and services.
• Excellent problem-solving skills.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Ability to communicate effectively, both verbally and in writing.