Air India Careers 2023

Air India, a leading airline in India, is seeking dedicated and customer-focused individuals to join our team as Sales Assistants. As a Sales Assistant at Air India, you will play a crucial role in providing exceptional service to our customers, promoting ticket sales, and ensuring a smooth and efficient sales process. You will contribute to the overall success of our airline by delivering excellent customer experiences and driving revenue growth.

Air India Careers

Responsibilities:

• Customer Service: Welcome and assist customers in a friendly and professional manner, providing information on flight schedules, fares, baggage allowances, and other travel-related queries. Ensure a high level of customer satisfaction by resolving issues, handling complaints, and offering personalized assistance throughout the sales process.
• Ticket Sales and Reservations: Process ticket reservations and sales, utilizing airline reservation systems and adhering to ticketing policies and procedures. Accurately calculate fares, taxes, and additional charges, and collect payment from customers. Provide support in issuing and modifying tickets, rebooking flights, and handling cancellations or refunds as required.
• Promotion and Up-selling: Actively promote Air India's services, including flight upgrades, additional services, and special offers, to maximize revenue generation. Provide customers with detailed information on available options, benefits, and any applicable terms and conditions. Utilize effective sales techniques to encourage customers to upgrade their travel experience or purchase additional services.

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Skills:

• Customer Service Excellence: Strong interpersonal skills with a passion for providing exceptional customer experiences. Ability to actively listen, understand customer needs, and deliver personalized solutions. Excellent communication skills in English and any additional languages are a plus.
• Sales and Negotiation Skills: Proven sales acumen with the ability to persuade and influence customers effectively. Confidence in engaging customers, identifying their requirements, and offering appropriate products or services. Ability to meet or exceed sales targets and contribute to revenue growth.
• Attention to Detail: Meticulous attention to detail to ensure accurate processing of ticket reservations, fare calculations, and payment transactions. Ability to handle multiple tasks simultaneously while maintaining accuracy and efficiency.