Qatar Airways Jobs

Job Title: Customer Service Specialist - Qatar Airways

Location: JHILMIL TAHIRPUR, Delhi

Job Description: We are seeking dedicated and customer-oriented individuals to join our team at Qatar Airways as Customer Service Specialists in JHILMIL TAHIRPUR, Delhi. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to passengers and ensuring a smooth and pleasant travel experience. Your role will involve handling customer inquiries, assisting with ticketing and reservations, resolving service-related issues, and delivering high-quality service in accordance with Qatar Airways' standards. This is a fantastic opportunity for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.

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Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to passengers by addressing their inquiries, requests, and concerns. Offer accurate and relevant information regarding flight schedules, fares, baggage allowance, travel documents, and other related services. Ensure a high level of customer satisfaction by delivering personalized and attentive service.
2. Ticketing and Reservations: Handle ticketing transactions, including issuing tickets, processing changes, and refunds. Make flight reservations and modifications as per customer requirements. Collaborate with other teams and departments to ensure smooth coordination and efficient handling of customer bookings.
3. Problem Resolution: Proactively identify and resolve customer service issues, such as flight delays, cancellations, missed connections, and baggage problems. Investigate complaints, escalate complex issues to supervisors when necessary, and follow up to ensure prompt resolution. Maintain accurate records of customer interactions and feedback for continuous improvement.

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Skills and Qualifications:

• High school diploma or equivalent. Bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in English. Proficiency in additional languages is an advantage.
• Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
• Knowledge of airline operations, ticketing systems, and reservation procedures is desirable.
• Exceptional problem-solving and conflict-resolution abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Flexibility to work in shifts, including weekends and holidays.
• Basic computer skills and familiarity with reservation systems and office software.