Wipro Recruitment 2023

The Customer Service Executive is responsible for providing customer support to Wipro's clients. This role will work closely with the sales team and technical support team to ensure that clients are satisfied with their Wipro products and services.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot technical problems and provide solutions
• Escalate complex issues to the appropriate team
• Manage customer accounts and track progress
• Provide feedback to the sales and technical support teams
• Stay up-to-date on Wipro products and services

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Skills

• Excellent communication skills, both written and verbal
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficient in Microsoft Office Suite
• Experience with a variety of customer relationship management (CRM) software