Deloitte Recruitment 2023

As a Desktop Support Specialist at Deloitte, you will be responsible for providing technical support, troubleshooting, and problem resolution for desktop hardware, software, and peripheral devices. You will work closely with internal stakeholders, including employees and IT teams, to ensure timely resolution of issues and deliver exceptional customer service. With your strong technical knowledge, communication skills, and attention to detail, you will contribute to maintaining a reliable and efficient desktop computing environment for Deloitte employees.

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Responsibilities:

1. Desktop Support and Troubleshooting: Provide technical support and troubleshooting for desktop-related issues, including hardware, software, operating systems, and peripheral devices. Respond to service requests, incidents, and problems in a timely manner, ensuring proper ticket documentation, prioritization, and resolution.
2. Software Installation and Configuration: Install, configure, and update software applications on desktop systems according to established guidelines and procedures. Collaborate with software vendors and internal teams to ensure smooth software deployment and licensing compliance.
3. Hardware Maintenance and Upgrades: Perform hardware maintenance tasks, including hardware installation, upgrades, and replacements. Coordinate with vendors for warranty repairs and equipment replacements. Maintain an inventory of desktop hardware assets and ensure accurate recordkeeping.

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Skills and Qualifications:

• Proficiency in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills to interact effectively with end-users.
• Strong customer service orientation and ability to handle user inquiries and complaints professionally.