Cognizant Jobs

Job Description: Front Desk Manager

Position: Front Desk Manager Location: Dayalpur, Delhi Employment Type: Full-time

Company Overview: Cognizant is a global leader in information technology, consulting, and business process outsourcing services. We are currently seeking a professional and customer-oriented individual to join our team as a Front Desk Manager. This role offers an exciting opportunity to manage the front desk operations and ensure a seamless and positive experience for all visitors and employees.

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Responsibilities:

1. Reception and Guest Services: Greet visitors, answer phone calls, and provide a warm and professional welcome. Manage visitor registration, issue visitor badges, and notify appropriate personnel of visitor arrivals. Handle inquiries, provide information, and assist guests with any requests.
2. Administrative Support: Manage incoming and outgoing mail, courier services, and deliveries. Coordinate meeting room bookings and assist in organizing meetings, conferences, and events. Maintain the cleanliness and tidiness of the reception area and ensure it represents a professional and welcoming atmosphere.
3. Employee Support: Assist employees with general administrative tasks, including travel arrangements, expense reports, and document preparation. Provide support and guidance to employees in navigating internal systems and processes. Act as a liaison between employees and various departments within the organization.
4. Security and Safety: Monitor and maintain security protocols, ensuring the safety and well-being of employees, visitors, and the premises. Handle emergency situations calmly and effectively, following established procedures and guidelines.

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Skills and Qualifications:

• Bachelor's degree in Business Administration, Hospitality, or a related field. Relevant certifications will be an advantage.
• Proven experience in front desk management, reception, or customer service roles.
• Excellent communication and interpersonal skills to interact with visitors, employees, and external stakeholders.
• Strong organizational and multitasking abilities to manage multiple responsibilities and prioritize tasks effectively.
• Proficiency in using Microsoft Office Suite and other relevant software for administrative tasks.
• Professional demeanor, with a customer-centric approach and a high level of integrity and confidentiality.
• Problem-solving skills to handle various situations, including difficult visitors or emergency scenarios.
• Ability to work independently and as part of a team, with a positive and collaborative attitude.