Qatar Airways Jobs

Job Description: Customer Service Supervisor

Position: Customer Service Supervisor Location: Geeta Colony, Delhi Employment Type: Full-time

Company Overview: Qatar Airways is a leading international airline known for its exceptional customer service and commitment to excellence. We are currently seeking a dedicated and experienced individual to join our team as a Customer Service Supervisor. This role offers an exciting opportunity to oversee and enhance the customer service experience for our passengers.

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Responsibilities:

1. Team Supervision: Manage and lead a team of customer service representatives, ensuring they deliver exceptional service to passengers. Provide guidance, support, and coaching to team members to enhance their performance and foster a positive work environment. Conduct regular performance evaluations and address any training or development needs.
2. Customer Service Excellence: Ensure the highest level of customer satisfaction by overseeing all aspects of customer service operations. Monitor and assess customer interactions to identify areas for improvement and implement strategies to enhance the overall customer experience. Handle escalated customer inquiries or complaints and resolve them effectively and promptly.
3. Operational Efficiency: Collaborate with internal departments to streamline processes and improve operational efficiency. Identify opportunities to enhance service delivery and implement effective solutions. Monitor service metrics and KPIs to ensure targets are met or exceeded.

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Skills and Qualifications:

• Bachelor's degree in Business Administration, Hospitality, or a related field. Relevant certifications or training in customer service management will be an advantage.
• Proven experience in a customer service supervisory or team lead role, preferably in the airline or hospitality industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Ability to handle challenging situations with empathy and professionalism.
• Proficiency in using customer service software and systems.
• Flexibility to work in a 24/7 operational environment, including weekends and holidays.