Samsung Recruitment 2023

• We are looking for a highly motivated and experienced Customer Support Engineer to join our team. The ideal candidate will have a strong understanding of Samsung products and services and be able to provide excellent customer support. The Customer Support Engineer will be responsible for a variety of tasks, including:

  • Answering customer queries and resolving customer issues
  • Providing information about Samsung products and services

Samsung Careers

Responsibilities:

• Answer customer queries and resolve customer issues, such as understanding the customer's issue, providing the customer with the information or assistance they need, and resolving the customer's issue
• Provide information about Samsung products and services, such as understanding the customer's needs, providing the customer with information about the products and services that are available, and answering the customer's questions
• Troubleshoot technical problems, such as identifying the source of the problem and providing solutions
• Escalate complex issues to the appropriate team, such as working with other teams to resolve issues that are beyond the scope of the Customer Support Engineer's responsibility.

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Skills:

• Strong understanding of Samsung products and services
• Proficient in using Samsung customer support software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to remain calm under pressure