Deloitte Recruitment 2023

Deloitte, a global professional services firm, is seeking a dedicated and customer-focused Help Desk Worker to join our team. As a Help Desk Worker, you will play a crucial role in providing technical support and resolving IT-related issues for our internal users. This is an excellent opportunity to contribute to the smooth functioning of one of the world's leading professional services organizations.

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Responsibilities:

1. Provide technical assistance: You will be responsible for providing prompt and efficient technical support to internal users via phone, email, or in-person. This includes troubleshooting hardware and software issues, diagnosing network problems, and resolving technical inquiries related to applications and systems. Your goal will be to ensure a high level of customer satisfaction by resolving issues in a timely and professional manner.
2. Document and track issues: As a Help Desk Worker, you will accurately document and track all reported issues and resolutions using a ticketing system or other designated tools. You will maintain thorough and organized records of user interactions, technical solutions provided, and follow-up actions taken. This documentation will assist in knowledge sharing, trend analysis, and future reference.
3. Collaborate with IT teams: You will collaborate closely with other IT teams, including system administrators, network engineers, and application developers, to escalate complex issues, seek resolution, and ensure timely communication of updates to users. Additionally, you will participate in training sessions and knowledge sharing activities to enhance your technical expertise and stay updated on the latest technologies and solutions.

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Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Strong technical aptitude and troubleshooting skills to diagnose and resolve IT-related issues
• Excellent customer service and communication skills to effectively interact with users of varying technical backgrounds
• Familiarity with common hardware, software, and operating systems, such as Windows, Microsoft Office Suite, and network connectivity
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Attention to detail and commitment to providing quality service to internal users