TCS Recruitment 2023

The Customer Service Manager is responsible for leading and managing a team of customer service representatives. This includes providing training and development, setting performance goals, and resolving customer complaints. The ideal candidate will have experience in customer service, strong problem-solving skills, and the ability to work under pressure.

TCS Careers

Responsibilities:

• Lead and manage a team of customer service representatives
• Provide training and development to customer service representatives
• Set performance goals for customer service representatives
• Resolve customer complaints
• Monitor customer satisfaction levels
• Work with other departments to improve customer service

TCS Jobs Near Me

Skills:

• Strong communication and interpersonal skills
• Excellent problem-solving skills
• Ability to work under pressure
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite