Air India Jobs

Job Description: Inside Sales Representative

Position: Inside Sales Representative Location: NEW SEEMAPURI, Delhi Employment Type: Full-time

Company Overview: Air India is a renowned airline known for its exceptional services and commitment to customer satisfaction. We are currently seeking highly motivated and skilled individuals to join our team as Inside Sales Representatives at our NEW SEEMAPURI location in Delhi. As an Inside Sales Representative, you will play a vital role in promoting our services, building customer relationships, and driving sales revenue.

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Responsibilities:

1. Sales Generation: Proactively identify sales opportunities and engage potential customers through various channels, including telephone calls, emails, and online platforms. Present and promote Air India's products and services to customers, focusing on their needs and preferences. Meet or exceed sales targets and contribute to the overall revenue growth of the company.
2. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their requirements, address their concerns, and provide timely and accurate information about Air India's services. Follow up with customers to ensure customer satisfaction and identify opportunities for upselling and cross-selling.
3. Product Knowledge and Communication: Develop a deep understanding of Air India's products, services, and competitive advantages. Clearly and effectively communicate the features, benefits, and pricing details to customers. Provide accurate and up-to-date information about flight schedules, fares, and promotions.

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Skills and Qualifications:

• High school diploma or equivalent. Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in inside sales, telemarketing, or a similar role, preferably in the airline or travel industry.
• Strong sales and negotiation skills with a customer-oriented approach.
• Excellent verbal and written communication skills in English and Hindi. Proficiency in additional languages is a plus.
• Ability to build rapport with customers and establish long-term relationships.
• Results-driven with a track record of meeting or exceeding sales targets.
• Good organizational skills and attention to detail.
• Proficiency in using CRM software and MS Office applications.
• Flexible to work in shifts, including evenings, weekends, and holidays.