Cognizant Career 2023

Cognizant, a leading global professional services company, is seeking a professional and customer-oriented individual to join our team as a Front Desk Manager. As a Front Desk Manager, you will be responsible for overseeing the reception area and ensuring efficient operations and exceptional customer service. Your strong organizational skills and ability to multitask will contribute to creating a positive and welcoming environment for clients, visitors, and employees.

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Responsibilities:

1. Reception Operations: Manage the day-to-day operations of the front desk, including greeting visitors, answering incoming calls, and directing inquiries to the appropriate departments or individuals. Ensure that the reception area is clean, organized, and presentable at all times.
2. Customer Service: Provide exceptional customer service to clients, visitors, and employees. Assist with inquiries, provide information, and handle any complaints or issues in a professional and timely manner. Strive to create a positive and welcoming experience for all.
3. Administration and Coordination: Assist with administrative tasks such as scheduling appointments, managing conference room bookings, and coordinating visitor access. Maintain records, manage mail and packages, and assist with other administrative duties as required.

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Skills and Qualifications:

• Customer Service Skills: Strong customer service and interpersonal skills to effectively interact with a diverse range of individuals. Ability to remain calm and professional in high-pressure situations and resolve conflicts or complaints with diplomacy.
• Organizational Skills: Excellent organizational and multitasking abilities to manage the front desk operations efficiently. Attention to detail to ensure accuracy in administrative tasks and scheduling.
• Communication Skills: Clear and effective communication skills, both verbal and written, to convey information accurately and professionally. Ability to communicate with clarity, patience, and empathy.