Capgemini Jobs

Job Title: Help Desk Worker - Capgemini

Location: Century Mill, Mumbai

Job Description:

As a Help Desk Worker at Capgemini, you will play a crucial role in providing technical support and assistance to internal employees. Your primary responsibility will be to address IT-related inquiries, troubleshoot issues, and ensure timely resolution. With your strong technical knowledge and excellent customer service skills, you will contribute to maintaining a smooth and efficient IT environment for Capgemini employees.

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Responsibilities:

1. IT Support: Serve as the first point of contact for internal employees seeking technical assistance. Respond to help desk tickets, phone calls, and emails promptly and courteously, providing effective solutions to IT-related problems.
2. Issue Resolution: Troubleshoot hardware and software issues, including desktops, laptops, printers, and applications. Diagnose and resolve technical problems, escalating complex issues to the appropriate IT teams when necessary.
3. Documentation and Knowledge Base: Maintain accurate records of help desk activities, including issue logs, resolutions, and knowledge base articles. Contribute to the development and maintenance of a comprehensive knowledge base to facilitate efficient issue resolution and self-service support for employees.

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Skills and Qualifications:

• Technical Knowledge: Strong understanding of computer hardware, software, and networking concepts. Proficiency in operating systems (Windows, macOS), Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and remote support tools is advantageous.
• Customer Service: Excellent interpersonal and communication skills to effectively interact with employees at all levels of the organization. Ability to remain calm and patient while addressing user issues and providing step-by-step guidance.
• Problem-Solving: Analytical mindset and problem-solving abilities to diagnose and troubleshoot technical issues. Ability to research and find solutions independently and collaborate with technical teams to resolve complex problems.