Qatar Airways Jobs

Job Title: Customer Success Associate - Qatar Airways

Location: Mandoli Saboli, Delhi

Job Description:

As a Customer Success Associate at Qatar Airways, you will play a crucial role in ensuring exceptional customer service and satisfaction. Your primary focus will be on building and maintaining strong relationships with customers, addressing their inquiries and concerns, and providing them with timely and efficient support. With your excellent communication skills, problem-solving abilities, and dedication to customer success, you will contribute to Qatar Airways' reputation as a leader in the airline industry.

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Responsibilities:

1. Customer Support: Provide prompt and personalized assistance to customers through various communication channels, including phone, email, and social media. Address their inquiries, requests, and complaints with a customer-centric approach, ensuring a positive and seamless experience.
2. Reservation and Ticketing: Assist customers with flight reservations, ticket bookings, itinerary changes, and other related services. Ensure accurate and up-to-date information is provided, while adhering to company policies and procedures.
3. Problem Resolution: Troubleshoot and resolve customer issues effectively and efficiently, striving to exceed their expectations. Collaborate with internal teams, such as operations and ground staff, to find solutions and ensure a smooth travel experience for customers.

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Skills and Qualifications:

• Customer Service: Strong customer service orientation with a passion for delivering excellent service and building customer relationships. Ability to handle challenging situations with empathy, patience, and professionalism.
• Communication: Excellent verbal and written communication skills in English. Ability to articulate information clearly, actively listen to customer needs, and communicate complex information in a concise and understandable manner.
• Problem-Solving: Strong problem-solving and analytical skills to identify customer issues, determine root causes, and propose appropriate solutions. Ability to think on your feet and make quick decisions while maintaining a customer-centric approach.