Mondelez Recruitment 2023

The Customer Support Analyst is responsible for providing support to customers via phone, email, and chat. They are responsible for resolving customer issues, answering questions, and providing information about Mondelez International products and services. The ideal candidate will have excellent communication and customer service skills.

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Responsibilities:

• Provide support to customers via phone, email, and chat
• Resolve customer issues
• Answer questions about Mondelez International products and services
• Provide information about promotions and discounts
• Work with other members of the customer service team to improve customer satisfaction

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Skills:

• Excellent communication skills
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to handle difficult customer interactions
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)