Vistara Jobs

Job Description: Customer Service Executive - Vistara

Location: Bannerghatta Road, Bangalore

Vistara, a leading airline in India, is seeking dedicated and customer-centric individuals to join our team in Bannerghatta Road, Bangalore as Customer Service Executives. As a Customer Service Executive, you will play a vital role in delivering exceptional service to our passengers, ensuring a seamless and pleasant travel experience. This is an exciting opportunity for individuals with a passion for aviation and a strong commitment to customer satisfaction.

Vistara Careers

Responsibilities:

1. Passenger Assistance: Provide friendly and professional assistance to passengers at various touchpoints, including check-in counters, boarding gates, and arrival areas. Greet passengers, assist with baggage handling, and provide guidance on travel procedures and regulations. Address inquiries, resolve issues, and handle complaints in a prompt and courteous manner, maintaining a positive and helpful attitude at all times.
2. Flight Operations Support: Collaborate closely with various departments, including ground operations, cabin crew, and security, to ensure smooth flight operations. Coordinate with ground staff to facilitate efficient boarding and departure processes, manage flight delays or cancellations, and assist passengers with rebooking or alternative travel arrangements when necessary. Communicate important flight-related information to passengers and handle any unforeseen situations with professionalism and composure.
3. Customer Service Excellence: Strive to exceed customer expectations by delivering personalized service and anticipating their needs. Display empathy, patience, and active listening skills to understand and address passengers' concerns effectively. Maintain accurate and up-to-date knowledge of Vistara's products, services, and policies to provide accurate and relevant information. Continuously seek opportunities to enhance the overall customer experience and contribute to the airline's reputation for exceptional service.

Vistara Jobs Near Me

Skills and Qualifications:

• High school diploma or equivalent. A degree or diploma in Hospitality, Tourism, or a related field is preferred.
• Proven experience in customer service roles, preferably in the aviation or hospitality industry.
• Excellent communication skills, both verbal and written, with proficiency in English. Knowledge of additional languages is a plus.
• Strong interpersonal skills and the ability to build rapport with passengers from diverse backgrounds.
• Exceptional problem-solving skills and the ability to remain calm and composed under pressure.
• Flexibility to work in shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Basic computer skills and familiarity with airline reservation systems and other relevant software.
• Passion for the aviation industry and a genuine desire to provide memorable experiences to passengers.
• Ability to work collaboratively in a team environment and contribute to a positive work culture.