Vistara Career 2023

Vistara is currently seeking a passionate and customer-centric individual to join our team as a Customer Support. As a Customer Support, you will be responsible for building and maintaining strong relationships with our valued customers, ensuring their satisfaction, and enhancing their overall experience with Vistara. This role requires excellent interpersonal skills, a customer-focused mindset, and the ability to effectively address customer needs and concerns. If you have a strong passion for delivering exceptional customer service and enjoy working in a dynamic and fast-paced environment, we encourage you to apply.

Vistara Careers

Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, preferences, and feedback. Build strong relationships and provide personalized assistance to enhance customer satisfaction and loyalty. Act as a trusted advisor and main point of contact for customer inquiries and requests.
2. Issue Resolution: Address and resolve customer concerns, complaints, and escalations in a timely and satisfactory manner. Collaborate with internal teams to ensure prompt and effective resolution of customer issues. Strive to exceed customer expectations and maintain a high level of customer satisfaction.
3. Customer Retention and Growth: Identify opportunities to strengthen customer relationships and promote additional services and offerings. Recommend personalized solutions and proactively communicate relevant information to customers to enhance their overall experience. Work towards customer retention and contribute to revenue growth through upselling and cross-selling opportunities.

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Skills and Qualifications:

• Bachelor's degree in Business Administration, Hospitality, or a related field. (Fresher candidates are encouraged to apply)
• Strong interpersonal and communication skills to effectively engage and build relationships with customers.
• Excellent problem-solving and conflict resolution abilities.
• Customer-centric mindset with a strong focus on delivering exceptional service.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong organizational and time management skills to handle multiple customer inquiries and requests.
• Proficient in using customer relationship management (CRM) software and other relevant tools.
• Flexibility to work in shifts, including weekends and holidays, as per business requirements.