Air India Jobs

Job Description: Sales Associate

Location: TELEWARA, Delhi

Company Overview: Air India is the flag carrier airline of India, providing domestic and international air travel services. We are currently seeking enthusiastic and customer-oriented Sales Associates to join our team in TELEWARA, Delhi. As a Sales Associate, you will play a crucial role in promoting and selling our airline services, ensuring customer satisfaction, and contributing to the growth of our business.

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Responsibilities:

1. Customer Service and Sales: Provide excellent customer service to prospective and existing passengers. Assist customers in making flight reservations, ticket purchases, and modifications to their bookings. Provide information on flight schedules, fares, baggage policies, and other relevant details. Upsell additional services, such as seat upgrades and travel insurance, to enhance the customer experience and maximize revenue.
2. Reservation and Ticketing: Handle reservation and ticketing processes accurately and efficiently. Process ticket sales, issue tickets, and collect payments in compliance with established procedures. Verify passenger information, travel documents, and payment details to ensure adherence to regulatory requirements. Coordinate with other departments, such as finance and operations, to resolve any ticketing-related issues.
3. Customer Query Resolution: Address customer inquiries, concerns, and complaints in a timely and professional manner. Provide appropriate solutions and alternatives to ensure customer satisfaction. Collaborate with other team members and departments to resolve complex customer issues. Maintain a high level of product knowledge and stay updated on airline policies and procedures.

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Skills and Qualifications:

• Strong customer service skills with a focus on building positive relationships.
• Excellent verbal and written communication skills in English and Hindi.
• Good knowledge of airline reservation systems (e.g., Amadeus, Galileo) and ticketing procedures.
• Basic computer skills and proficiency in using Microsoft Office applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and accuracy in processing reservations and ticketing.
• Ability to remain calm and professional in stressful situations.