Vistara Career 2023

Vistara, a renowned airline committed to delivering exceptional customer service, is seeking dedicated and customer-focused individuals to join our team as Concierges. As a Concierge, you will be the first point of contact for passengers, providing personalized assistance and ensuring a smooth and memorable travel experience. You will play a pivotal role in delivering Vistara's signature hospitality and creating a positive impression on our passengers. We are looking for individuals who are passionate about customer service, possess excellent communication and interpersonal skills, and have a keen eye for detail. If you have a natural inclination towards assisting others and thrive in a fast-paced, dynamic environment, we would love to have you on board.

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Responsibilities:

Passenger assistance: Welcome passengers and provide personalized assistance throughout their journey, from check-in to boarding and disembarkation. Handle passenger inquiries, provide flight information, assist with baggage, and address any special requirements or concerns.
Customer service excellence: Ensure the highest level of customer satisfaction by delivering exceptional service and anticipating passengers' needs. Proactively identify opportunities to enhance the passenger experience and resolve any issues or complaints promptly and effectively.
Collaboration and coordination: Collaborate with various internal departments, including ground staff, cabin crew, and security personnel, to ensure a seamless and coordinated experience for passengers. Maintain effective communication channels to facilitate efficient operations and resolve any operational challenges that may arise.

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Skills and Qualifications:

High school diploma or equivalent qualification.
Prior experience in customer service, hospitality, or a related field is preferred.
Excellent communication skills, both verbal and written, with proficiency in English. Knowledge of additional languages is a plus.
Strong interpersonal skills and the ability to empathize and connect with people from diverse backgrounds.
Exceptional problem-solving and decision-making abilities, with a customer-centric mindset.
Detail-oriented with excellent organizational and time management skills.
Ability to remain calm under pressure and handle challenging situations with tact and diplomacy.
Basic computer proficiency and familiarity with airline reservation systems would be advantageous.
Flexibility to work in shifts, including weekends and holidays.