Accenture Careers 2023

We are looking for a Help Desk Worker to join our team at Accenture. As a Help Desk Worker, you will be responsible for providing technical support to our internal users and clients. You will be the first point of contact for troubleshooting, diagnosing, and resolving technical issues. Your excellent communication skills and customer service mindset will help you build strong relationships with our clients and internal stakeholders.

Accenture Careers

Responsibilities:

• Provide technical support to internal users and clients by phone, email, or in-person
• Diagnose and troubleshoot technical issues, and provide timely resolution
• Escalate complex issues to senior team members or relevant departments
• Maintain accurate records of all technical issues and their resolutions
• Install, configure, and troubleshoot hardware and software applications
• Ensure compliance with established IT policies and procedures
• Collaborate with other IT team members to identify and resolve systemic issues

Accenture Jobs Near Me

Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience as a Help Desk Worker or similar role
• Knowledge of Windows operating systems, MS Office Suite, and basic networking concepts
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously