Air India Careers 2023

We are delighted to announce an exciting opportunity to join Air India as an Internal Sales Executive. As an Internal Sales Executive, you will play a crucial role in driving sales growth and fostering strong relationships with existing and potential customers. This position requires excellent communication skills, a customer-centric approach, and the ability to work collaboratively with internal teams.

Air India Careers

Responsibilities:

1. Sales Generation: Proactively identify and pursue sales opportunities to achieve revenue targets. Build and maintain a pipeline of potential customers through lead generation activities. Conduct outbound sales calls and emails to promote Air India's products and services. Provide product information, pricing details, and support to customers. Negotiate and close sales deals in accordance with company policies and procedures.
2. Customer Relationship Management: Develop and nurture strong relationships with customers by understanding their needs and providing timely assistance. Serve as a single point of contact for customer inquiries, requests, and complaints. Resolve customer concerns and issues in a professional and efficient manner. Collaborate with internal teams to address customer requirements and ensure customer satisfaction.
3. Sales Reporting and Analysis: Maintain accurate and up-to-date sales records and reports. Track sales performance against targets and prepare sales forecasts. Analyze sales data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to enhance sales effectiveness and customer engagement. Contribute to the development and implementation of sales strategies.

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Skills and Qualifications:

• Sales Skills: Proven experience in sales or customer service roles with a track record of achieving sales targets. Excellent persuasion and negotiation skills. Ability to build rapport, establish trust, and effectively communicate product features and benefits. Result-oriented mindset with a focus on meeting and exceeding sales goals.
• Customer Service Excellence: Strong customer-centric approach with a passion for delivering exceptional service. Active listening skills to understand customer needs and provide appropriate solutions. Ability to handle customer inquiries and resolve issues promptly and professionally. Patience, empathy, and a positive attitude in dealing with customers.
• Communication and Collaboration: Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders. Ability to tailor communication style and adapt to different customer profiles. Strong teamwork and collaboration skills to work closely with cross-functional teams, including marketing, operations, and finance.