Air India Careers 2023

Air India, the national carrier of India, is currently seeking enthusiastic and customer-focused individuals to join our team as Sales Officers. As a Sales Officer, you will play a pivotal role in promoting Air India's products and services, driving sales, and providing excellent customer service. This is an exciting opportunity for individuals with strong sales skills, a passion for the airline industry, and a commitment to delivering exceptional experiences to our passengers.

Air India Careers

Responsibilities:

1. Sales and revenue generation: Promote Air India's products and services to individuals, corporate clients, travel agencies, and other potential customers. Generate leads, develop new business opportunities, and achieve sales targets. Provide accurate and up-to-date information on flight schedules, fares, and special promotions. Maximize revenue through effective upselling and cross-selling techniques.
2. Customer service and relationship management: Deliver outstanding customer service at all touchpoints, ensuring customer satisfaction and loyalty. Address customer inquiries, resolve complaints, and provide appropriate solutions. Build and maintain strong relationships with key accounts and travel partners. Stay updated with customer preferences and market trends to enhance customer experiences.
3. Documentation and reporting: Maintain accurate records of sales transactions, customer interactions, and related documentation. Prepare daily, weekly, and monthly sales reports, highlighting key performance indicators and sales trends. Provide feedback and recommendations to the management team based on market insights and customer feedback.

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Skills and Qualifications:

• Sales acumen: Proven track record in sales, with the ability to drive results and meet sales targets. Strong negotiation and persuasion skills. Ability to identify customer needs and tailor solutions accordingly. Effective closing skills and ability to overcome objections.
• Customer focus: Passion for delivering exceptional customer service. Strong interpersonal and communication skills to build rapport and establish relationships with customers. Ability to understand and anticipate customer requirements. Active listening skills to provide personalized and relevant recommendations.
• Teamwork and collaboration: Ability to work effectively as part of a team and collaborate with colleagues from different departments. Willingness to support and assist team members. Excellent time management and organizational skills to handle multiple tasks and prioritize effectively.