Airtel Recruitment 2023

The Customer Service Manager is responsible for managing the customer service team and ensuring that customers receive a high level of service. The ideal candidate will be a results-oriented individual with strong leadership and communication skills.

Airtel Careers

Responsibilities:

• Manage the customer service team, including hiring, training, and development
• Set and track customer service goals and metrics
• Resolve customer complaints and issues
• Work with other departments to improve the customer experience
• Stay up-to-date on industry trends and best practices

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Skills:

• Strong leadership and communication skills
• Ability to manage and motivate a team
• Excellent problem-solving and analytical skills
• Proficient in Microsoft Office Suite
• Knowledge of customer service best practices