Britannia Recruitment 2023

At Britannia, we are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers via phone, email, and chat. You will also be responsible for resolving customer issues and concerns in a timely and efficient manner.

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Responsibilities:

• Provide excellent customer service to Britannia customers via phone, email, and chat
• Resolve customer issues and concerns in a timely and efficient manner
• Answer customer questions about Britannia products and services
• Process customer orders and returns
• Upsell and cross-sell Britannia products and services
• Collect customer feedback and use it to improve Britannia's products and services

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Skills:

• Excellent communication and interpersonal skills
• Ability to resolve customer issues calmly and effectively
• Ability to work independently and as part of a team
• Strong customer service orientation
• Ability to use computers and office software