Capgemini Careers 2023

Capgemini Customer Experience Managers are responsible for developing and implementing customer experience strategies for Capgemini's clients. They work with a variety of stakeholders, including sales, marketing, and product development, to create and execute plans that improve the customer journey at every touchpoint. Customer Experience Managers also play a key role in measuring and analyzing customer satisfaction data to identify areas for improvement.

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Responsibilities:

• Develop and implement customer experience strategies for Capgemini's clients
• Work with sales, marketing, and product development teams to create and execute plans that improve the customer journey at every touchpoint
• Manage and lead a team of customer experience professionals
• Measure and analyze customer satisfaction data to identify areas for improvement
• Report on the success of customer experience initiatives to senior management 

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Skills:

• Strong understanding of customer experience principles and practices
• Experience with customer journey mapping, customer satisfaction metrics, and customer relationship management (CRM) systems
• Excellent leadership and management skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills