Capgemini Careers 2023

The Front-Line Employee is responsible for providing customer service to Capgemini's customers via phone, email, and chat. This includes answering customer questions, resolving customer issues, and providing customer satisfaction. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication and customer service skills.

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Responsibilities:

• Answer customer questions via phone, email, and chat
• Resolve customer issues
• Provide customer satisfaction
• Stay up-to-date on Capgemini's products and services
• Learn about Capgemini's customer service processes and procedures
• Participate in training and development programs

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Skills:

• Excellent communication and customer service skills
• Proficient in Microsoft Office Suite
• Strong ability to multitask
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines