Vistara Jobs

Job Description: Client Service Specialist

Location: Basaveswaranagar II Stage, Bangalore

Company Overview: Vistara is a premier full-service airline in India, providing exceptional air travel experiences to passengers. We are currently seeking dedicated and customer-focused Client Service Specialists to join our team in Basaveswaranagar II Stage, Bangalore. As a Client Service Specialist, you will play a vital role in delivering top-notch customer service, handling inquiries and resolving issues to ensure a seamless travel experience for our passengers.

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Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers, both in-person and through various communication channels (phone, email, chat). Address customer inquiries, requests, and concerns related to flight bookings, baggage, itinerary changes, cancellations, and other services. Deliver personalized service and go the extra mile to exceed customer expectations.
2. Issue Resolution: Troubleshoot and resolve customer issues in a timely and efficient manner. Investigate and analyze problems, identify root causes, and provide appropriate solutions or escalate to the relevant departments for further action. Maintain accurate records of customer interactions and follow-up activities.
3. Passenger Support: Assist passengers with check-in procedures, seat assignments, and boarding processes. Ensure compliance with security and safety regulations. Provide information on flight schedules, airport facilities, travel documents, and other relevant details. Handle special service requests, such as wheelchair assistance or dietary requirements, with sensitivity and care.

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Skills and Qualifications:

• Excellent customer service and interpersonal skills to interact effectively with passengers from diverse backgrounds.
• Strong verbal and written communication skills in English and Hindi. Proficiency in other regional languages will be a plus.
• Ability to remain calm and composed in stressful situations and handle difficult customers with empathy and patience.
• Good problem-solving and decision-making abilities to resolve issues promptly and effectively.
• Basic computer skills and familiarity with customer service software, reservation systems, and airline-specific tools (e.g., Amadeus, Galileo).
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• A passion for delivering exceptional service and a genuine interest in the aviation industry.