Cognizant Careers 2023

The Customer Service Executive is responsible for providing excellent customer service to Cognizant customers. This includes answering customer questions, resolving customer issues, and providing customer support. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work under pressure.

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Responsibilities:

• Answer customer questions and inquiries.
• Resolve customer issues and complaints.
• Provide customer support.
• Escalate customer issues to the appropriate level, as needed.
• Maintain customer records and data.
• Other duties as assigned.

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Skills:

• Strong communication skills, both verbal and written.
• Excellent problem-solving skills.
• Ability to work under pressure.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).