Flipkart Job

Job Title: Collection Agent

Location: Byatarayanapura, Bangalore

Job Description: Flipkart is currently seeking dynamic and motivated individuals to join our team as Collection Agents. As a Collection Agent, you will be responsible for contacting customers who have outstanding payment dues and coordinating the collection process. This position offers an exciting opportunity to work in a fast-paced environment and contribute to ensuring timely payments and maintaining positive customer relationships.

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Responsibilities:

1. Debt Collection: Contact customers with overdue payments via phone calls, emails, or other communication channels. Follow established protocols and techniques to negotiate and collect outstanding debts in a professional and respectful manner.
2. Payment Coordination: Coordinate with customers to establish suitable repayment plans and schedules. Provide assistance and guidance to customers in resolving payment-related queries, clarifications, and concerns.
3. Customer Relationship Management: Build and maintain positive relationships with customers by addressing their inquiries, concerns, and requests promptly and courteously. Ensure effective communication and provide regular updates on outstanding dues, payment options, and upcoming collections.

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Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, explain payment terms, and negotiate payment arrangements. Ability to empathize with customers while maintaining professionalism.
• Persuasion and Negotiation: Strong persuasion and negotiation skills to convince customers to fulfill their payment obligations. Ability to handle objections and find mutually beneficial solutions.
• Resilience and Patience: Resilience to handle challenging conversations and demanding customers. Patience and the ability to remain calm and composed during difficult situations.
• Organizational Skills: Good organizational skills to manage and prioritize a high volume of customer interactions and collection activities. Ability to maintain accurate records and documentation of communication and payment details.