Vistara Jobs

Job Description: Concierge

Position: Concierge Location: Bagalgunte, Bangalore Employment Type: Full-time

Company Overview: Vistara is a leading airline known for its exceptional customer service and commitment to providing a seamless travel experience. We are currently seeking dedicated and customer-focused individuals to join our team as Concierges at our Bagalgunte location in Bangalore. As a Concierge, you will be the face of Vistara, providing personalized assistance and ensuring the highest level of customer satisfaction.

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Responsibilities:

1. Customer Service: Greet customers with a warm and friendly demeanor, creating a positive first impression. Assist passengers with check-in procedures, baggage handling, and provide directions and information about flights, services, and facilities. Handle customer inquiries, complaints, and requests in a professional and timely manner, aiming to exceed their expectations.
2. Assistance and Support: Provide personalized assistance and support to passengers, including elderly, disabled, or VIP customers. Assist with boarding and deplaning procedures, ensuring a smooth and comfortable experience. Offer guidance on flight connections, flight status updates, and any changes or disruptions to travel plans. Address special requests and accommodate individual needs to enhance the overall customer experience.
3. Problem Resolution: Act as a point of contact for passengers facing challenges or issues during their travel journey. Resolve problems promptly and effectively, demonstrating empathy and professionalism. Liaise with other departments, such as ground operations and customer service, to coordinate solutions and ensure a seamless travel experience for passengers.

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Skills and Qualifications:

• High school diploma or equivalent. Additional certifications in customer service or hospitality are a plus.
• Previous experience in a customer service role, preferably in the aviation industry or hospitality sector.
• Excellent interpersonal and communication skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong problem-solving and decision-making abilities, remaining calm and composed in stressful situations.
• Customer-focused mindset, with a passion for delivering exceptional service.
• Professional appearance and demeanor, with strong attention to detail and a proactive approach.
• Knowledge of airport and airline operations, including check-in procedures, security protocols, and baggage handling.
• Basic computer skills and proficiency in using airline reservation systems and related software.
• Ability to work in a dynamic and fast-paced environment, adapting to changing priorities and working collaboratively with team members.
• Fluency in English and proficiency in local languages is preferred.