Vistara Jobs

Job Title: Customer Care Agent

Location: Chamrajpet Bazar, Bangalore

Job Description: Vistara, a leading airline company, is seeking enthusiastic and customer-focused individuals to join our team as Customer Care Agents in Chamrajpet Bazar, Bangalore. As a Customer Care Agent, you will be the first point of contact for our passengers, providing exceptional customer service and resolving their queries and concerns. Your friendly demeanor, excellent communication skills, and ability to handle customer interactions with professionalism will contribute to Vistara's reputation for delivering a delightful passenger experience.

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Responsibilities:

1. Passenger Assistance: Assist passengers with their inquiries, requests, and concerns through various communication channels, including phone, email, and in-person interactions. Provide accurate and timely information on flight schedules, bookings, baggage, and other services.
2. Issue Resolution: Resolve customer complaints, issues, and disputes in a prompt and courteous manner. Proactively identify solutions and ensure passenger satisfaction. Escalate complex or unresolved issues to the appropriate departments for further resolution.
3. Booking and Reservations: Assist passengers with flight bookings, modifications, and cancellations. Provide guidance on fare options, seat selection, and special requests. Ensure accurate and efficient processing of reservations.

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Skills and Qualifications:

• Customer Service Excellence: Strong customer service orientation with a passion for delivering exceptional experiences. Ability to empathize with customers, actively listen to their concerns, and provide appropriate solutions.
• Communication Skills: Excellent verbal and written communication skills in English and Hindi. Ability to articulate information clearly and effectively to customers of diverse backgrounds.
• Problem-Solving Abilities: Strong problem-solving and decision-making skills. Ability to analyze situations, identify alternatives, and make appropriate recommendations to resolve issues.
• Multitasking and Adaptability: Ability to handle multiple tasks simultaneously while maintaining attention to detail. Adaptability to work in a fast-paced and dynamic environment, adjusting priorities as per customer needs.