Vistara Jobs

Job Description: Customer Care Associate at Vistara

Location: Bidrahalli, Bangalore

Job Summary: Vistara is seeking enthusiastic and customer-oriented individuals to join our team as Customer Care Associates in Bidrahalli, Bangalore. As a Customer Care Associate, you will be the face of Vistara, responsible for providing exceptional customer service and resolving customer queries and issues. We are looking for individuals with excellent communication skills, a friendly demeanor, and a passion for delivering an outstanding customer experience. This is an exciting opportunity to be part of the renowned Vistara brand and contribute to our commitment to excellence in air travel.

Vistara Careers

Responsibilities:

1. Customer Service: Provide professional and personalized assistance to customers by addressing their inquiries, requests, and concerns through various channels including phone, email, and social media. Ensure prompt and accurate resolution of customer issues while maintaining a positive and empathetic attitude.
2. Reservation and Ticketing: Assist customers with flight reservations, ticket bookings, and modifications. Provide information on flight schedules, fares, baggage allowances, and other relevant details. Process ticket changes and cancellations in accordance with company policies.
3. Customer Relationship Management: Build strong relationships with customers by understanding their preferences and anticipating their needs. Maintain a comprehensive knowledge of Vistara's products, services, and policies to provide accurate and relevant information.

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Skills and Qualifications:

• Customer Service Skills: Excellent verbal and written communication skills. Ability to actively listen, empathize with customers, and provide appropriate solutions. Strong interpersonal skills to build rapport and establish trust with customers.
• Problem-Solving Abilities: Effective problem-solving skills to address customer issues and provide satisfactory resolutions. Ability to think on your feet and handle challenging situations with composure.
• Attention to Detail: Strong attention to detail to accurately process customer requests, maintain records, and ensure data accuracy.