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Job Title: Customer Care Executive
Location: C.V.Raman Nagar, Bangalore
Job Description: Vistara is currently seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be the primary point of contact for our valued customers, providing excellent service and support to ensure a delightful travel experience. This position offers an exciting opportunity to work in the aviation industry and contribute to Vistara's commitment to customer satisfaction.
- Customer Assistance: Handle customer inquiries, requests, and complaints through various communication channels, including phone, email, and chat. Provide timely and accurate information about flight schedules, bookings, baggage policies, and other related services.
- Issue Resolution: Listen attentively to customer concerns, empathize with their needs, and proactively resolve issues to their satisfaction. Collaborate with internal teams, such as reservations, operations, and baggage services, to ensure effective resolution of customer queries and problems.
- Customer Engagement: Build rapport and establish positive relationships with customers through personalized interactions. Engage with customers to understand their preferences, provide recommendations, and promote additional services to enhance their travel experience.
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Skills and Qualifications:
- Customer Service: Exceptional customer service skills with a genuine desire to assist and satisfy customers. Ability to remain calm and composed while handling challenging situations and resolving conflicts.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers of diverse backgrounds. Fluency in English and [local language] is essential. Knowledge of additional languages is a plus.
- Problem-Solving: Strong problem-solving skills to identify customer needs, evaluate options, and provide appropriate solutions. Ability to think on your feet and make quick decisions in a fast-paced environment.
- Attention to Detail: Meticulousness in accurately recording customer information, documenting interactions, and following through on commitments. Strong organizational skills to manage multiple customer interactions simultaneously.