Qatar Airways Jobs

Job Title: Customer Officer

Location: Chilla, Delhi

Job Description: Qatar Airways is seeking a dedicated and customer-focused Customer Officer to join our team. As a Customer Officer, you will be responsible for providing exceptional customer service and ensuring a smooth and pleasant travel experience for our passengers. This position offers an exciting opportunity to work in a fast-paced and dynamic environment with one of the leading airlines in the world.

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Responsibilities:

1. Customer Service: Deliver excellent customer service by assisting passengers with their inquiries, ticketing, reservations, and check-in processes. Handle and resolve customer complaints or issues in a professional and timely manner.
2. Passenger Assistance: Provide passengers with accurate and up-to-date information regarding flight schedules, baggage allowances, travel regulations, and other relevant details. Assist passengers with boarding, seating arrangements, and special requests.
3. Operational Support: Coordinate with various departments and stakeholders to ensure smooth operations, including flight departures, arrivals, and baggage handling. Collaborate with ground staff, flight crew, and other teams to maintain efficient customer service operations.

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Skills and Qualifications:

• Customer Focus: Strong passion for providing exceptional customer service. Excellent interpersonal and communication skills to interact effectively with passengers from diverse backgrounds.
• Problem-Solving: Ability to handle customer inquiries and resolve issues with patience, tact, and efficiency. Quick thinking and adaptability to handle unexpected situations and meet passengers' needs.
• Teamwork: Collaborative and cooperative approach to work well in a team environment. Ability to work under pressure and maintain composure during peak travel periods.
• Computer Skills: Proficiency in using computer systems and reservation software to process bookings, issue tickets, and perform related tasks. Familiarity with airline reservation systems is an advantage.