Vistara Jobs

Job Title: Customer Service Specialist

Location: Deepanjalinagar, Bangalore

Job Description:

We are currently seeking dedicated and customer-focused individuals to join our team as Customer Service Specialists at Vistara's Deepanjalinagar office in Bangalore. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure a seamless travel experience for our passengers. This is a rewarding opportunity to be part of a leading airline and deliver outstanding service to our valued customers.

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Responsibilities:

1. Customer Assistance: Provide excellent customer service to passengers by addressing inquiries, resolving issues, and assisting with various travel-related requests. This includes ticketing, booking modifications, baggage assistance, flight information, and general queries.
2. Check-In and Boarding: Ensure a smooth check-in process for passengers, including ticket verification, seat allocation, and boarding pass issuance. Assist passengers with boarding procedures, security checks, and any special assistance required, such as wheelchair services or handling unaccompanied minors.
3. Complaint Resolution: Handle customer complaints and concerns in a professional and empathetic manner. Investigate issues, escalate problems as necessary, and ensure timely and satisfactory resolutions to maintain high customer satisfaction levels.

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Skills and Qualifications:

1. Customer Focus: Strong customer service orientation with a friendly and helpful attitude. Ability to actively listen to customer needs, provide accurate information, and deliver personalized service to create a positive and memorable experience.
2. Communication Skills: Excellent verbal and written communication skills to interact effectively with passengers from diverse backgrounds. Proficiency in English and local languages is essential, and additional language skills would be an advantage.
3. Problem-Solving: Effective problem-solving skills to quickly assess situations, analyze information, and provide appropriate solutions. Ability to remain calm and composed in stressful situations and make quick decisions to ensure passenger satisfaction and safety.