Vistara Jobs

Job Title: Customer Service Supervisor

Location: Doddagubbi, Bangalore

Job Description:

Vistara, India's premier full-service airline, is seeking a dedicated and experienced Customer Service Supervisor to join our team at our Doddagubbi location in Bangalore. As a Customer Service Supervisor, you will be responsible for ensuring the highest level of customer satisfaction by leading and supervising a team of customer service representatives. We are looking for an individual with excellent leadership and communication skills, a customer-centric mindset, and a strong ability to handle challenging situations. If you have a passion for delivering exceptional customer experiences and enjoy working in a dynamic environment, we invite you to apply.

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Responsibilities:

1. Customer Assistance: Provide excellent customer service to passengers by addressing inquiries, resolving issues, and assisting with various travel-related requests. This includes ticketing, booking modifications, baggage assistance, flight information, and general queries.
2. Check-In and Boarding: Ensure a smooth check-in process for passengers, including ticket verification, seat allocation, and boarding pass issuance. Assist passengers with boarding procedures, security checks, and any special assistance required, such as wheelchair services or handling unaccompanied minors.
3. Complaint Resolution: Handle customer complaints and concerns in a professional and empathetic manner. Investigate issues, escalate problems as necessary, and ensure timely and satisfactory resolutions to maintain high customer satisfaction levels.

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Skills and Qualifications:

1. Customer Focus: Strong customer service orientation with a friendly and helpful attitude. Ability to actively listen to customer needs, provide accurate information, and deliver personalized service to create a positive and memorable experience.
2. Communication Skills: Excellent verbal and written communication skills to interact effectively with passengers from diverse backgrounds. Proficiency in English and local languages is essential, and additional language skills would be an advantage.
3. Problem-Solving: Effective problem-solving skills to quickly assess situations, analyze information, and provide appropriate solutions. Ability to remain calm and composed in stressful situations and make quick decisions to ensure passenger satisfaction and safety.