Qatar Airways Jobs

Job Title: Customer Service Trainee

Location: Vivek Vihar, Delhi

Job Description: Qatar Airways, a prestigious airline company, is seeking enthusiastic individuals to join our team in Vivek Vihar, Delhi as Customer Service Trainees. As a Customer Service Trainee, you will undergo comprehensive training to develop the skills and knowledge required to deliver exceptional customer service to our passengers. This is a great opportunity to kick-start your career in the aviation industry and be part of a renowned global airline.

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Responsibilities:

1. Passenger Assistance: Provide friendly and efficient assistance to passengers, addressing their inquiries, requests, and concerns in a timely and professional manner. Ensure a positive and pleasant travel experience for all passengers.
2. Check-in and Boarding: Assist passengers with check-in procedures, including ticketing, baggage handling, and boarding processes. Ensure compliance with airline policies, security regulations, and safety procedures.
3. Problem-solving and Conflict Resolution: Handle passenger complaints, disruptions, and challenging situations with patience, empathy, and professionalism. Take proactive measures to resolve issues and ensure passenger satisfaction.

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Skills and Qualifications:

• Customer Service: Strong interpersonal and communication skills to interact effectively with passengers from diverse backgrounds. Ability to deliver exceptional customer service and handle customer inquiries and complaints.
• Attention to Detail: Strong attention to detail to ensure accuracy in passenger documentation, ticketing, and baggage handling. Adhere to established procedures and safety regulations.
• Adaptability and Resilience: Ability to work in a fast-paced and dynamic environment, adapt to changing circumstances, and handle stressful situations with composure and resilience.
• Multilingualism: Proficiency in English is essential. Additional fluency in other languages is advantageous, as it allows for effective communication with passengers from different regions.